TERMS AND CONDITIONS

In these Terms and Conditions :

"UBet Sports NAMIBIA " means the brand and products, offered "Online" (accessible via computer or laptop) on www.ubet.com.nm and on "Mobile" (accessible via GSM or tablet) on m.ubet.com.nm This includes: Sports, Casino, Live Casino and Games or via the USSD interface.

"Client to the closed account" means a person whose registered account has been closed, unsubscribed or excluded as a result of his or our decision.

"Client/s" means a registered Client or a Client with a closed account;

"Customer Fund" means the total value of the funds held by the Operator registered to the credit of the Customers, including: a) the available funds deposited at UBet Sports NAMIBIA  by the Customers to finance bets or fees for participation in future games; b) the winnings or prizes that the Customer has decided to leave on deposit on UBet Sports NAMIBIA  or that UBet Sports NAMIBIA  still has to accredit to the Customer; and c) no matter what loyalty program or bonus crystallized but still unpaid.

"Intellectual property" means registered trademarks and trade names, whether or not they are registered, including applications of a trade name and registered trademarks, with the intention related to those trade names and registered trademarks, domain names, trade presentation, trade name and trade name, including, but not limited to, as presented on the websites, domain name registrations and each of the existing or future variations; each copyright of the commercial presentation, trade name and trade name, each right or license protected from the commercial presentation, trade name or trade name, or each code of the software, the architecture of the software, the appearance and use of the software, or any intellectual property owned by us or under our license, in any case and in any part of the world.

"Offers" means every and all games/offers of UBet Sports NAMIBIA.

"Operator" means the operator of the Website, Ocean Star Limited, registered at :

ERF 5776 Corner of Haddy & Church Street, Windhoek West, Windhoek, Namibia "Participates" means each of the actions described in section 4 below, including visiting UBet Sports NAMIBIA , play on any part of the Offer or use the Website in any way.

"Registered Customer" means a person who has registered an account with us as described in clause 4.2 and is considered "open".

"Service" means the availability and provision of the Website that allows you to participate.

"we/our" means the Operator as well as (when the context permits) its holding companies and associated companies.

"Website" means www.ubet.com.nm and m.ubet.com.nm

"You/Your" refers to "Customer", which means every person who visits UBet Sports NAMIBIA and Participates in any way to the Offer provided by UBet Sports NAMIBIA.

UBet Sports NAMIBIA is a brand managed by the Operator, UBet Sports NAMIBIA, a registered company in the Republic of NAMIBIA whose address is ERF 5776 Corner of Haddy & Church Street, Windhoek West, Windhoek, Namibia

The Customer’s "Gaming Agreement" is owned by the Operator, UBet Sports NAMIBIA, and becomes effective as soon as the creation of a UBet Sports NAMIBIA account is completed. Every transaction between you and the Operator takes place in Windhoek, NAMIBIA, where the main servers are located.

All of the client’s Funds held by the Operator are kept separately from the Operator’s Funds, on separate accounts in its commercial account. This means that steps have been taken to protect the client’s funds, but in the event of insolvency, there is no absolute guarantee that the funds will be repaid.

The Operator, UBet Sports NAMIBIA, is licensed. It is regulated by Ministry of Environment and Tourism.

Sports :

{: sport_licence_number}

4.1. Restrictions

You can only participate in UBet Sports NAMIBIA if you are 18 years of age or older.

It is illegal to participate in UBet Sports NAMIBIA if you are under 18 years of age.

You cannot participate in UBet Sports NAMIBIA if you are in the following territories. These countries are considered "Excluded Territories".

Bets cast from any Excluded Territory will be cancelled, and any deposit or bet from a person located in such jurisdictions will be refunded. However, an administrative fee of 10% of the total amount deposited by the individual will be levied in addition to the fees that could be levied by the bank or financial institution managing the above mentioned payment.

It is the Customer’s responsibility to know whether their Participation is legal in their jurisdiction.

Anyone who is knowingly in violation of section 4.1, including through any circumvention of this restriction, for example, using a VPN, proxy or similar service that masks or manipulates the identification of your true location, or by providing false or misleading information about your location or place of residence, by betting or betting using the Website via a third party or for a third party located in an excluded Territory violates the Terms and Conditions. You may be committing fraud and may be subject to prosecution.

4.2. Acceptance

By accepting these Terms and Conditions, you are fully aware that a risk of losing money by gambling exists and that you are entirely responsible for such a loss. You agree that your Participation in UBet Sports NAMIBIA is at your sole discretion and at your sole risk. You may not make any claims relating to your losses with UBet Sports NAMIBIA or any of the respective partners, directors, officers and employees.

4.3. Eligible Clients

The employees and former employees (having left the company less than 3 years ago) of the Operator, its affiliates, its licensees, its distributors, its vendors, its subsidiaries, its advertisers, its promoters or other agencies, its media partners, its dealers and members of its close family cannot Participate in UBet Sports NAMIBIA.

4.4. Identification document

As a participant in UBet Sports NAMIBIA, you are asked to provide your personal information during the account creation process. Personal information includes, but is not limited to : first name, last name, address, date of birth, etc. The "Know Your Customer" procedure will be carried out when a Customer makes a deposit to his Customer account.

When requesting a withdrawal, you may also be asked to send a valid ID proving your age and address. According to NAMIBIA regulations, UBet Sports NAMIBIA must verify the identity of a Customer when cumulative withdrawals reach an amount of 500 000 NAD (or an equivalent value in the currency chosen by the customer). During such a withdrawal request, the payment will not be processed until UBet Sports NAMIBIA has received all the required ID. Eligible identification documents include, but are not limited to :

Copy of a valid photograph of an identity document, such as a passport or driver’s licence ;

Copy of a recent invoice confirming the place of residence, such as an electricity invoice, a telephone invoice, etc. (important : the service invoice must not be more than 3 months old) ;

Copy of a bank/credit card account extract (note : the account extract must be linked to the payment method used and must not be older than 3 months).

4.5. Age verification and identification policy

Payment of the withdrawal request may only be made to a registered Customer. You hereby authorize us (or authorized agents) to verify your identity and clarify your right to use the money you have wagered on UBet Sports NAMIBIA (if required).

We could keep any funds on the UBet Sports NAMIBIA Customer Account until your age can be verified. If, after checking your age, it turns out that you are a minor, UBet Sports NAMIBIA will refund the deposits that were made to the account and will cancel all winnings and/or bonuses.

4.6. Risk

You agree that your Participation in UBet Sports NAMIBIA will be at your sole discretion and at your sole risk. In addition, you agree that your Participation in UBet Sports NAMIBIA is intended for your personal entertainment, that it is not intended for a professional purpose and that you act on your behalf.

4.7. Permissible use

You present, warrant and agree that you will act in accordance with the laws, statutes and regulations applicable to your use of the Website and the Service. We are not responsible for your illegal and unauthorized use of the Website or Service. By accepting these Terms and Conditions, you agree to assist us to the extent that you are able to comply with laws and regulations applicable.

5.1. Single account

 

You can only create and use a single account at UBet Sports NAMIBIA. If you hold more than one account, we reserve the right to suspend all of your accounts doubling until the information and balances (belonging to you) are consolidated. Then all other accounts will be deleted to leave only one active account. UBet Sports NAMIBIA may, in its sole discretion, refuse to create a Customer account or close an existing Customer account. However, all existing obligations must be met.

5.2. Accuracy

We ask that you keep your information up to date at all times. If you change your address, phone number, email address or other personal information, please contact Customer Service to update your account. The name you provide to UBet Sports NAMIBIA must be the same as the name on the government issued ID.

5.3. Password

When creating a Customer account, you must choose your username and password. You must not share this information with anyone. An action performed on your account will be validated if your username and password have been correctly encoded. UBet Sports NAMIBIA is not responsible for the illegal or fraudulent use of your personal information.

5.4. Verification of banking information

If you use a credit/debit card and/or a financial/bank account for transactions at UBet Sports NAMIBIA, the name of the account/cardholder MUST be the same as the name registered in the UBet Sports NAMIBIA account. If the name registered with UBet Sports NAMIBIA and the name appearing on the credit/debit card and/or financial/bank account are different, your account will be suspended immediately. If your account is suspended, we recommend that you contact Customer Service for details on the verification process.

5.5. Not responsible

UBet Sports NAMIBIA is not responsible for any damages and losses caused by or alleged to your Participation, including, but not limited to, delays and interruptions in operation and transmission, loss and corruption of data, line or communication problems, misuse of the Offer or the Website, its content or any errors or omissions in the content of the Website.

5.6. Dormant/inactive accounts

UBet Sports NAMIBIA will consider an account as dormant/inactive after a period of 12 months without logging into the account. UBet Sports NAMIBIA strives to contact the Customer before setting an account as Dormant. If the customer does not manifest within 7 days of the date on which UBet Sports NAMIBIA attempted to contact the Customer, the account will be defined as Dormant.

5.7. Account transfers

The transfer of funds between individual accounts is strictly prohibited. The Customer is prohibited from selling, transferring and/or acquiring accounts from/to other Customers.

5.8. Interest

Funds left on the Clients account do not generate interest.

5.9. Suspension of Account

UBet Sports NAMIBIA reserves the right to suspend, close or close a Customer account at its sole discretion, if you are suspected of :

To have obtained winnings fraudulently; or

If you have violated the Terms and Conditions.

You will be notified of the decision of UBet Sports NAMIBIA by e-mail, if the suspension results in a withholding of winnings, a documented copy of the decision may be sent to the gaming authority in the NAMIBIA republic if necessary. During the suspension period, you will not be able to unlock the account.

5.10. Account closure and temporary suspension

If you wish to close a Customer account, please contact Customer Service for assistance. Our procedures for reflection and exclusion are summarized in point 9.2. These Terms and Conditions are explained in detail in our Responsible Gaming Policy.

5.11. Change

UBet Sports NAMIBIA reserves the right to suspend, modify, withdraw or add content to the Website and Services at its sole discretion, with immediate effect and without prior notice. We are not responsible for any losses arising from changes, modifications, suspensions, or termination of the Website or Services, and you may not make any claim to UBet Sports NAMIBIA in respect thereof.

UBet Sports NAMIBIA must have received and verified your ID, either internally or through a third party, before you can make a Withdrawal from your account.

6.2. Credit cheques

UBet Sports NAMIBIA reserves the right to perform an external check on the cheques of all cardholders from third-party credit agencies based on the information provided at the time of registration.

6.3. Traces

The cardholder is responsible for keeping copies of recorded transactions and these Terms and Conditions updated from time to time.

6.4. Withdrawals

The minimum withdrawal amount and the time it takes to complete the procedure will depend on the method of payment chosen, as indicated in Withdrawal. In addition, these timeframes indicate the usual timeframes for internal payment confirmation during business days and are only an estimate.

Withdrawals can only be made from your Sports Cash account. Withdrawals from your Casino Cash

account can only be made by first transferring the amount of your withdrawal to your Sports Cash account and then requesting that the withdrawal be made from your Sports Cash account. Please note that the transfer of any funds from a Casino Cash account to a Sports Cash account will be considered a withdrawal from your Casino Cash account, and may result in forfeiture or cancellation of promotions and bonuses from Casino products.

All withdrawals will be sent to the means of payment that was used for the deposit. As underlined in point 5.4, if a financial account and/or a debit/credit card or mobile money were used when the funds were deposited, the name recorded in the UBet Sports NAMIBIA Customer account must match the name recorded on the card/financial account or mobile money account. In case of payment request by direct bank transfer, the bank account of the buyer must be in the same name as the one used during the creation of the Customer account. UBet Sports NAMIBIA reserves the right to request the use of the same means of payment for the withdrawal as for the deposit, or a specific method of payment at our own discretion.

Please note that withdrawals may be slightly delayed by our identification process and some methods of payment will require additional verification time at the time of withdrawal. If the withdrawal is made for the first time, if it is a significant withdrawal or if changes have been made to the payment options, we can take additional security measures to ensure that you are entitled to receive the funds.

Where applicable, UBet Sports NAMIBIA may, in its sole discretion, return/refund the Client’s deposit funds instead of withdrawing the transaction via another or the same means of payment.

Ubet.com.nm (UBet Sports NAMIBIA) limits the maximum amount of wagers you can accumulate to 500 000 NAD

or equivalent in currency on a day (24 hours). The maximum total withdrawal amount of all products available over a 30-day period is {:max_withdrawal} (or equivalent in currency). Casino or Games withdrawals are limited to 500 000 NAD per seven days.

The responsibility for submitting these payments to bank accounts that can accept transactions in the currencies mentioned above belongs to to the customer.

A withdrawal by credit/debit card or by payment per month (30 consecutive days) is processed without incurring additional management fees. For credit/debit card withdrawals or additional bank transfers, a 5 euro management fee may apply.

Costs of Withdrawal:

UBet Sports NAMIBIA is not a financial regulator and bears the payment fee so that you can play and the payments cannot be used for money transfers.

If you have not completed the required rotation, UBet Sports NAMIBIA will charge you 3% on the withdrawal fee. This is a transaction charge that you will have to bear on the amount you did not use to bet.

Number of withdrawal options :

UBet Sports NAMIBIA limits the number of daily withdrawals to five (05) only for users of the online platform. If the user makes a sixth withdrawal during the same day, the request will fail.

6.5. Deposits

The minimum amount of deposit and the time it takes to complete the procedure will depend on the method of payment chosen, as indicated in Withdrawal. In addition, these deadlines indicate the usual deadlines for a deposit confirmation during business days and are only an estimate.

Based on our anti-money laundering obligations, we reserve the right to ask questions and request documents related to the source of funds deposited. If the information and/or documents provided are not perceived as sufficient, UBet Sports NAMIBIA may suspend/terminate the Customer’s account and forward the necessary information to the relevant authorities.

6.6. Payment Information Updates

Updating or adding payment information for the sole purpose of making a withdrawal can only be done by contacting Customer Service.

6.7. Error

If the funds are credited to a Customer account or credited to a financial account and/or credit/debit card by mistake, it is the Customer’s responsibility to notify UBet Sports NAMIBIA of the error without delay. The winnings generated by this error will be considered non-valid and returned to UBet Sports NAMIBIA. We reserve the right to hold all or part of your balance and/or recover from your account any deposits, payments, bonuses and winnings that are attributable to this error.

6.8. Refunds

Refunds may be granted in exceptional circumstances and will be granted only at the discretion of UBet Sports NAMIBIA.

7.1. Separate terms and conditions

UBet Sports NAMIBIA may, from time to time, offer promotions and/or competitions that are governed by different terms and conditions. Each promotion, bonus or special gift credited to your account must be used according to these terms and conditions.

The terms of promotion of UBet Sports NAMIBIA which are included in these Terms and Conditions, can be found in :

General promotion rules; and

Sports Bonus Terms; and

Casino Bonus Terms;

In the event of a conflict between these Terms and Conditions and the terms and conditions specific to a promotion, the terms and conditions of the promotion shall prevail.

7.2. Right of cancellation

UBet Sports NAMIBIA reserves the right to cancel any promotion, competition, bonus or special offer, at any time.

Protecting and respecting your privacy is important to UBet Sports NAMIBIA. In addition, the Operator complies with all applicable data protection and privacy laws. If you do not understand how we manage and use the personal information you provide to us, we recommend that you review our Privacy Policy.

Our Privacy Policy is inseparably linked to these Terms and Conditions, accepting it is a prerequisite to creating an account.

By accepting the migration of an existing account from another brand to the operator, you accept, in addition to the transfer of your balance of account, the transfer of your personal information, including your full name, your date of birth, your registered deposit methods, contact information, contact records, and details of previous transactions and visits.

You therefore agree to receive marketing communications from the Operator regarding its offers by e-mail, mail, SMS and telephone. You can unsubscribe at any time by contacting Customer Service.

9.1. Policy

UBet Sports NAMIBIA is committed to providing its customers with a fun and friendly online gaming experience, while recognizing that the game can cause problems for a minority of individuals. For this reason, UBet Sports NAMIBIA actively supports responsible gaming and encourages its customers to use various responsible gaming features to better manage their customer account.

Please refer to our responsible gaming policy for more details.

9.2. Reflection Period (Pause) and Self-exclusion

You can, at any time, ask to take a break or to self exclude yourself from UBet Sports NAMIBIA. To consult the different options for implementing a reflection period or self-exclusion, please consult our responsible gaming policy.

UBet Sports NAMIBIA is committed to providing excellent customer service. As part of this promise, UBet Sports NAMIBIA is committed to supporting responsible betting. UBet Sports NAMIBIA will make all reasonable efforts to enforce its responsible gaming policies, but UBet Sports NAMIBIA accepts no responsibility if you nevertheless continue to play and/ or seek to use the site or service for the deliberate purpose of avoiding the relevant measures in place and/ or if UBet Sports NAMIBIA is not able to apply its measures / policies for reasons beyond the reasonable control of UBet Sports NAMIBIA.

We want to ensure that you enjoy your experience on UBet Sports NAMIBIA in a responsible and safe manner. UBet Sports NAMIBIA will deal with any issues affecting your gaming experience as soon as possible. We have a detailed player protection policy, which includes a list of mechanisms you can use to ensure a safer gaming experience.

You acknowledge and agree that all rights, titles and interests in and to intellectual property are our absolute property or that we are duly authorized to enjoy them. Any use of intellectual property without our prior written consent is prohibited. You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or falsify any material relating to intellectual property in any way (and

you agree not to assist any third party in doing so).

You acknowledge and agree that the materials and information contained in the Offer and on the Website are made available for your personal, non-commercial use. Any other use of these documents and information is strictly prohibited.

12.1. No guarantee

The Service, Offer and Website are provided in a form “as is” and, to the fullest extent permitted by law, we make no warranties or representations, express or implied, with respect to quality, the suitability, completeness or accuracy of the service, offer or website.

12.2. Malfunctions

We cannot be held responsible for any IT malfunctions, failures of telecommunication services or Internet connections or attempts on your part to participate in UBet Sports NAMIBIA by means, means or routes that we did not foresee.

In case of incorrect configuration of a promotion or a paytable and/or any error in the game software, UBet Sports NAMIBIA reserves the right to modify customer balances and account details to correct these errors. UBet Sports NAMIBIA reserves the right to delete at any time any part of its offer on the website. Any part of the offer with incorrect behavior affecting payments, game data or other balances, due to improper configuration or a bug, will be cancelled and removed from the website. In such a case, the client’s account balances and details may be changed to correct any errors.

In addition, over-the-air television programmes and other programmes provided to you as part of any UBet Sports NAMIBIA offer are likely to be delayed, in which case other people will be likely to obtain and to process more up-to-date information related to such broadcasts. We assume no responsibility for any inaccuracy of any particular information (score, game schedule, etc.).

12.3. Virus

While we strive to take all reasonable steps to ensure that the website and the offer are free from any computer viruses, we cannot and do not guarantee that the website and the offer are safe from such problems. It is up to you to protect your system and set up a reinstallation capability of any data or program that would be lost due to the presence of a virus.

12.4. Suspension of Service

We may temporarily suspend all or part of the service for any reason at our absolute discretion. We may but will not be obligated to notify you as far in advance as is reasonably possible during such suspension. We will restore service as soon as reasonably possible after a temporary suspension.

12.5. Paris cancelled

If a system malfunctions, all unconfirmed bets will be cancelled. We cannot be held responsible for any losses you may incur as a result of such suspension or delay. To the extent that a cancelled “win” bet results in the insolvency of your customer account, we reserve the right to recover this amount on deposits made to your account, withdrawals, bonuses and winnings.

13.1. Customer Service

You can contact customer service at any time as follows:

Email : [email protected]

Telephone : +264 0840002300 / +264 0840002301

Livechat : available on Ubet.com.nm (Chat)

Mailing address : P O Box 50680, Bachbrecht, Windhoek, Namibia

13.2. Filing a complaint

Customer complaints/complaints of any kind must be submitted within 3 months of the occurrence of the problem.

In order to ensure that your complaint/complaint is addressed to the appropriate department and investigated by it, any written communication must be sent to UBet Sports NAMIBIA via the following means:

Email : [email protected]

Mailing address : P O Box 50680, Bachbrecht, Windhoek, Namibia

13.3. Information to be included in any written communication with UBet Sports NAMIBIA 

In order to protect your privacy, all e-mail communications between you and UBet Sports NAMIBIA must be made using the e-mail address you have stored on the customer account you hold with UBet Sports NAMIBIA. Failure to comply with this condition may result in a late response from us.

The following information shall be included in any written communication with UBet Sports NAMIBIA (including in the event of a complaint) :

Your user name;

Your first and last name, as registered in your customer account;

A detailed explanation of the complaint/complaint ; and

The specific dates and times associated with the complaint/complaint (if applicable).

Please note that any written communication that does not contain the above information may be delayed in identifying and responding to your complaint/complaint. Upon receipt, we will endeavour to respond to your communication within 48 hours. In addition, we will make every effort to resolve any reported problems quickly and within one month. If, for any reason, you are not satisfied with the resolution of your complaint/complaint, you may submit your file to one of our designated ADR service providers (see Article 14).

13.4. Collusion

If you believe that a customer is colluding with another customer or cheating in any way, please inform UBet Sports NAMIBIA by using one of the means of communication contained in the customer complaint  

procedure mentioned above (see Article 13).

If, at the end of the customer’s complaint procedure (described in Article 13), you consider that UBet Sports NAMIBIA has not settled the dispute, you may submit the dispute to the gaming authority of the Republic of NAMIBIA, by sending a copy of the final decision of UBet Sports NAMIBIA to [email protected] or through the Online Gaming Support Service.

The contact details of the NAMIBIA National Lottery Authority are as follows:

Address: ERF 5776 Corner of Haddy & Church Street, Windhoek West, Windhoek, Namibia

Phone number: +264 0840002300 / +264 0840002301

Alternatively, customers based in the European Union can submit their dispute via the European Commission’s Online Dispute Resolution Platform (ODR), which will then forward it to the relevant ADR entity.

The designated ADR entity shall act as an impartial arbitrator and govern disputes between UBet Sports NAMIBIA and a customer only where:

The customer has followed the internal customer complaint procedure specific to UBet Sports NAMIBIA (stipulated in Article 13); and

The resolution of the complaint is at an impasse.

ADR is a free service and the judgment issued by the designated ADR entity will be considered final by UBet Sports NAMIBIA and by the client, subject to full representation granted to all relevant parties.

15.1. Compensation

You hereby agree to indemnify and hold us and our directors, officers, employees, shareholders, agents and affiliates, our parent and parent companies, and all our subsidiaries harmless from all costs, expenses, liabilities and damages (whether direct, indirect, special, incidental, exemplary, punitive or otherwise) arising from any participation by you, including but not limited to :

The visit, use or re-use of the website;

Use or reuse of the website through telecommunication services ;

The use or re-use of any document on the Website, or obtained from it or from any other source ;

Access to the website service, its use or its reuse;

Facilitating or making a deposit to your UBet Sports NAMIBIA account :

Wagering or player on UBet Sports NAMIBIA through any proposed delivery mechanism ; and

Acceptance and use of any winnings or prizes on or from UBet Sports NAMIBIA.

16.1. No legal or tax advice

Ubet Sports NAMIBIA does not provide tax and/or legal advice. Clients seeking advice on legal and tax matters should contact appropriate advisors.

16.2. No arbitration

You are strictly prohibited from using Ubet Sports NAMIBIA and its systems in order to facilitate arbitrage tranctions through currency exchange tranctions. If Ubet Sports NAMIBIA believes that you have deliberately used the systems to derive a financial benefit through arbitrage operations, all your winnings will be forfeited and deducted from your balance without notice or warning.

16.3. Combating money laundering

Customers are strictly prohibited from using Ubet Sports NAMIBIA and its systems to encourage any type of illegal money transfer. You must not use the Site to engage in illegal or fraudulent activities or prohibited tranctions (including money laundering from the proceeds of crime) under the laws of any jurisdiction on which you depend. If Ubet Sports NAMIBIA suspects that you are involved or engaged in fraudulent, illegal or incorrect activity, including money laundering activities or any conduct in violation of these Terms and Conditions, your access to Ubet Sports NAMIBIA will be terminated immediately and your account may be blocked. If your account is terminated or blocked in such circumstances, Ubet Sports NAMIBIA is not responsible for refunding any money in your account. In addition, Ubet Sports NAMIBIA will be entitled to inform the competent authorities, other online service providers, banks, credit card companies, electronic payment providers or any other financial institution of your identity and any alleged illegal, fraudulent or abusive activity. You agree to cooperate fully in any investigation by Ubet Sports NAMIBIA concerning such activities.

17.1. Ubet Sports NAMIBIA currently reserves the right to cancel your account for any reason, at any time and without informing you. Any balance in your account at the time of such cancellation will be credited to your credit/debit card or financial account.

17.2. Without prejudice to Article 17.1, we reserve the right, at our sole discretion, to cancel or suspend your account (notwithstanding any other provision contained in these Terms and Conditions) when we have reason to believe that you have taken part or are likely to take part in any of the following activities:

If you have several active accounts with Ubet Sports NAMIBIA.

If the name on your Ubet Sports NAMIBIA account does not correspond to the name on the financial/bank account and/or the credit/debit cards used to make deposits on the Ubet Sports NAMIBIA account;

If you went bankrupt;

If you provide inaccurate or misleading information when opening a Ubet Sports NAMIBIA account.

If you try to use your customer account through a VPN, proxy or similar service that masks or manipulates the identification of your actual location, by providing otherwise false or misleading information about your nationality, your location or place of residence, or by placing bets or bets using the website through a third party or on behalf of a third party ;

If you are not older than 18 ;

If you are in the excluded territories;

If you have authorized or permitted (intentionally or not) someone else to participate using your Ubet Sports NAMIBIA account;

If you played in tandem with one or more other customers as part of a club, group, etc., or placed bets or bets in a coordinated manner with other customers making the me selections (or similar selections);

If Ubet Sports NAMIBIA has received a notification of “chargeback” or “return” from a deposit mechanism used on your account;

It appears that you have engaged in collusion, fraud, money laundering or any form of fraudulent activity; or If Ubet Sports NAMIBIA establishes that you have used or used a system (including machines, computers, software or other automated systems such as bots) specifically designed to defeat the game system.

17.3. If Ubet Sports NAMIBIA closes or suspends your customer account for any of the reasons referred to in section 17.2 above, you will be liable for any claim, loss, liability, damages, costs and expenses incurred or incurred by Ubet Sports NAMIBIA (“Claims Set”) arising from this Agreement. You shall indemnify and hold Ubet Sports NAMIBIA harmless from any liability upon request in connection with such claims.

17.4. If we have reasonable grounds to believe that you have participated in any of the activities described in 17.2 above, we reserve the right to withhold all or part of the balance and/or recover from your deposit account, payments, bonuses, all gains attributable to any of the practices referred to in section 17.2. In such circumstances, your contact information will be forwarded to any applicable regulatory authority, regulator or other relevant external party. The rights set forth herein are without prejudice to any other rights we may have against you under these Terms or otherwise.

18.1. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of  NAMIBIA and irrevocably subject you to the exclusive jurisdiction of the courts of the Republic of  NAMIBIA for the settlement of any dispute (including claims for set-off and counterclaims) that may arise in connection with the creation, validity, effect, interpretation or enforcement of these General Terms and Conditions or the legal relationships established by them.or arising in connection therewith. In the event that these Terms and Conditions are presented in a language other than English, the English version of these Terms and Conditions will always prevail.

18.2. Entire Agreement

These Terms and Conditions constitute the complete, final and exclusive agreement between you and Ubet Sports NAMIBIA and replace and consolidate all contracts, Previous representations and agreements between you and Ubet Sports NAMIBIA regarding your participation in Ubet Sports NAMIBIA.

18.3. Amendment of Terms and Conditions

Ubet Sports NAMIBIA reserves the right to modify these Terms and Conditions, or to implement or modify all procedures, at any time. A notification mesge warning that changes have been made to our Terms and Conditions will appear at a customer’s next login on the Ubet Sports NAMIBIA site and the customer is obliged to accept the changes to the Terms and Conditions before being able to continue to participate in Ubet Sports NAMIBIA.

18.4. Final Decision

In case of discrepancy between the result indicated on the website or the offer and the Ubet Sports NAMIBIA server software, the result displayed on the Ubet Sports NAMIBIA server software will be the official and managing result.

18.5. Tax

You are solely responsible for all taxes applicable to the prizes and/or winnings you collect on Ubet Sports NAMIBIA.

18.6. Force Majeure

Ubet Sports NAMIBIA shall not be liable for any failure or delay in the performance of any obligation under the gaming contract caused by events beyond our reasonable control.

18.7. No agency

Nothing in these terms and conditions shall be construed as the creation of any agency, partnership, trust agreement, fiduciary relationship or other form of joint venture between you and us.

18.8. Independence of clauses

If one or more of the Terms and Conditions are found to be invalid, illegal or unenforceable by a competent authority to any extent, such term, condition or provision shall be separated from the other terms and conditions, conditions and provisions that will continue to be valid to the fullest extent permitted by law. In such cases, the party found invalid or unenforceable will be amended in a manner consistent with applicable law to reflect, as faithfully as possible, the original intent of Ubet Sports NAMIBIA.

18.9. Explanation of General Conditions

We consider these terms and conditions to be transparent and fair. If you need an explanation about them or any other part of our service, please contact our customer service.

The English version of these Terms and Conditions and the English versions of all Terms and Conditions shall prevail over the versions in other languages.

The general conditions prevail over any communication by e-mail, chat or telephone.

Please note that any correspondence or telephone call may be recorded.

18.10. Allocation

These Terms and Conditions are addressed to you personally, are not transferable or transferable and cannot be the subject of a sub-license agreement, except with our prior written consent. We reserve the right to assign, transfer or delegate our rights and obligations hereunder to any third party without informing you.